FixtureFarm.com Shipping and Sales Policy

How Will My Order Ship?

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account.

Free Shipping

Faucet Farm offers our valued customers free shipping on any order of $99 or more (standard UPS ground shipping). Orders totaling less than $99 will have shipping charges calculated in your cart and checkout. Have questions? Call us toll-free (800) 628-2962.

Shipping to Canada

Faucet Farm will happily ship your order to Canada. Please Faucet Farm customer support support@faucetfarm.com

Shipping International

Faucet Farm will happily ship your order to anywhere in the world. Please Faucet Farm customer support support@faucetfarm.com

Shipment Tracking

At any time after your order is placed you can call Customer Service at (800) 628-2962 to get complete information on your order. You will receive an email notification with shipper and tracking information once your order is shipped. Most orders are normally shipped within 3 - 5 business days of the order being placed. Some products may take longer depending on the brand. We will update you within 24 hours with an accurate estimated delivery date once you have placed your order.

Delivery Time

It is important to understand that delivery times can vary.  If the item is in stock when the order is placed you should receive the order within 5 - 7 business days. Many items available on Faucet Farm are in stock in Europe and have lead times of 10 - 12 weeks. It is always best to email of call our friendly Customer Service for accurate lead times.

Please do not schedule contractors until your products arrive. Faucet Farm will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. That being said, we strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate their business, and will do everything in our power to serve you well.

Receiving Instructions

ORDER RECEIVING / PRODUCT INSPECTIONS / SHIPPING DAMAGE

If your order appears to be damaged, DO NOT ACCEPT the package, and contact the Faucet Farm Customer Support Line at (800)628-2962.

Very Important: Receiving Instructions are very simple

  1. Do not sign for this shipment until you have thoroughly inspected inside and outside of each box for any damage. Shipper is not responsible for shipments that are not signed for as damaged upon arrival.

  2. If an item is damaged, please refuse delivery of that particular item and accept delivery of the undamaged goods. For instance, if the toilet bowl is cracked and the tank is in good condition, please refuse the bowl with a note on the freight bill and accept the tank. It is easier for us to ship you a new bowl instead of the entire order again. IN ANY CASE OF DAMAGE, PLEASE MAKE SURE THAT THE DAMAGE IS NOTED ON THE FREIGHT BILL AND ONLY THE DAMAGED ITEMS ARE REFUSED.

  3. If the product is delivered without signature you must call FaucetFarm.com (800)628-2962 within 48 hours of the product being received to report the damage.

  4. Once the damaged product is handled as stated above, please contact Customer Service and we will ship out an in-stock replacement product the next day.

Please understand that less than 1% of our shipments are damaged, and we go to the greatest lengths to prevent any problems. However, if you do not follow the instructions above, Faucet Farm cannot warranty the damaged product.